FAQ

Creating an account is fast: click the “Sign Up” button, enter your email, choose a secure password, and confirm basic details. You may be asked to verify your email address before you can deposit. Verification (KYC) is required to withdraw funds and to protect your account. Typical documents include a government-issued ID, proof of address (a utility bill or bank statement), and proof of payment for the method you used. Verification usually completes within 24–72 hours but can take longer if documents need review. Keep uploads clear, full-size, and in color to speed the process. If you run into delays, contact support for status updates.

The standard welcome offer is a 100% match up to 1000 USDT with a 40x wagering multiplier on the bonus amount. Because our bonuses are non-sticky, your deposit funds and bonus funds are kept separate; you can withdraw winnings from your deposit balance without meeting bonus wagering. Wagering applies to bonus funds, and all bonus terms — including eligible games and time limits (often seven days) — must be met before withdrawing bonus-related winnings. Read the promotion terms before opting in, and check the Promotions page for current offers and exact instructions.

No-deposit bonuses are uncommon and tend to be limited-time promotions. When available, they may require a bonus code or automatic crediting to qualifying accounts. No-deposit offers usually come with wagering requirements and strict time limits, so read the specific terms before claiming. For the latest no-deposit promotions and codes, check the Promotions page.

Jackpotter accepts a mix of fiat and crypto. Common options include USD, Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Ripple (XRP), Stellar (XLM), and Tron (TRX). To deposit, go to the Cashier, pick your method, and follow on-screen instructions. Withdrawals require account verification and may need additional confirmation for large sums. Processing times vary: crypto withdrawals are typically fastest after approval, often within 24 hours; e-wallets and cards can take 1–5 business days; bank transfers may take longer. Fees depend on the method; check the payments page for specifics.

Wagering requirements describe how many times you must wager bonus funds before withdrawing bonus-related winnings. For a 40x wagering multiplier on a 100 USDT bonus, you must place bets totaling 100 USDT × 40 = 4,000 USDT on eligible games. Because our bonuses are non-sticky, you can withdraw any available balance from your deposit funds without meeting the bonus playthrough, but bonus funds remain locked until wagering is complete. Eligible games, contribution rates, and time limits are listed in each promotion’s terms. For full policy details, check our Terms & Conditions.

Jackpotter offers a wide selection of slots, table games, live dealer titles, and specialty games from many respected studios. Notable providers include Pragmatic Play, NetEnt, Evolution, Play’n GO, Red Tiger Gaming, Yggdrasil, and a long list of others. Popular slots on the site include "Spin & Score Megaways," "Moleionaire," "Fire Strike 2," "Jimi Hendrix," and "Big Juan," covering themes from sports to music to regional flavors. If you want to browse by provider or genre, visit our Games page to filter by slots, live casino, or software studio.

We take fairness seriously. Games on this site are supplied by established providers that use certified random number generators (RNG) for non-live titles, and live dealer games run in real time. Licensing details and regulatory information vary by jurisdiction and are posted in the site footer and Terms & Conditions. If you need documentation or audit reports, check the Terms & Conditions or contact Support to request verification.

KYC verifies identity to prevent fraud, money laundering, and underage gambling. Typical requests include a government-issued ID, proof of address, and proof of payment used for deposits. We may also request additional documents for large withdrawals or unusual account activity. Provide clear, dated documents and respond to support requests promptly. Once documents are accepted, verification status is updated and withdrawals proceed according to the payment method’s processing times.

Try these quick checks: clear your browser cache, disable extensions that block scripts, try a different browser or device, and ensure your connection is stable. For game-specific issues, reload the game or relaunch the browser. If problems persist, take screenshots and send them to Support with details about your device, browser version, and time of the issue. We’ll work to resolve it quickly.

We use industry-standard encryption to protect data in transit and secure storage practices to limit access to sensitive information. For crypto transactions, secure wallet procedures and blockchain confirmations are used. Our Privacy Policy and Terms outline data handling, retention, and user rights; review them for specifics and contact support if you want copies of any security documentation.

Responsible gaming is a priority. You can set deposit, loss, session, or wager limits through your account settings, or request temporary cooling-off periods or self-exclusion if needed. If you feel gambling is becoming a problem, reach out to our responsible gaming team for tools and support, and consult professional helplines listed on our Responsible Gambling page.

Support is reachable via live chat, email, and a Help Center for common questions. Response times vary by channel and volume; live chat offers the fastest route for urgent issues, while email is useful for document submission and detailed queries. For current contact options and hours, visit the Support page.